Terms and Conditions

Welcome to DecorArts Pte Ltd!

Please take a moment to review the following terms and conditions that govern your use of our website and the purchase of our goods and services. By accessing our Site and using our services, you acknowledge that you have read and accepted to be legally bound by the Terms and Conditions set out below. 

At DecorArts Pte Ltd, we may occasionally update our Terms and Conditions to better serve you. We want to ensure that your experience on our site is as smooth as possible. If you have any concerns about these changes or if they don’t align with your preferences, please feel free to reach out to us. Your satisfaction is important to us, and we’re here to help.

The site: Refers to the website and all its content.

• Content: Includes materials, information, news, ads, listings, data, text, media, software, and more, unless permitted by DecorArts Pte Ltd.

• Access: You agree not to reproduce, display, or provide access to the Site through any means without DecorArts Pte Ltd ‘s written permission.

• Copyright: The Site and its content are copyrighted by DecorArts Pte Ltd, and they retain all rights.

• Source Code: You may not attempt to discover the Site’s source code, except as permitted by law or DecorArts Pte Ltd in writing.

• Interference: You may not disrupt or impair the Site’s proper working, including hacking, denial-of-service attacks, tampering, or spamming.

WARRANTY OF GOODS/SERVICES

While we assure that all our products and services are designed to fulfill their intended purposes, please be aware that the actual product’s color may differ from what you see on our website, owing to factors like screen settings, photography, editing processes, and lighting conditions.

TERMS OF WARRANTY

Warranty conditions for our products and services are detailed in the product/service information provided, unless the manufacturer specifies otherwise.

NOTE ON FRAME TYPE

By default, our wall art designs come with a standard frame. If you require a different frame type, additional fees will apply. Custom frame type requests must be made at the time of order placement, as we are unable to modify the frame once the order is processed.

PRICES

All prices listed on our website are net prices. Discounts will only be provided during promotional periods.

PAYMENT PROCESSING

We accept payments via VISA, MASTERCARD, AMEX, Paynow, and Paylah. Rest assured, our billing processes are automated, ensuring accuracy in all transactions.

CANCELLATION OF ORDERS

If an order is cancelled due to the unavailability of goods or our inability to deliver them, we will promptly refund the amount paid. However, once an order is confirmed and submitted by the customer, we cannot entertain any cancellations.

CONFIRMATION OF ORDERS

Upon successful submission of an electronic order, we will send an electronic acknowledgement to the customer within 24 hours. If any items ordered are unavailable, we will promptly notify the customer for further action.

DELIVERY & EXCHANGES

Please refer to our Delivery, Exchange & Refund Policy for detailed terms and conditions regarding delivery, exchanges, and refunds.

DAMAGES DUE TO CUSTOMER MISHANDLING

It’s important to note that we cannot provide refunds or replacements for items damaged due to improper handling by the customer. Please exercise caution during mounting to prevent any damages to the item.

FEEDBACK

We value your feedback and strive for your satisfaction. If you are dissatisfied with any of our goods or services, please do not hesitate to contact us via email at artandframing@decorart.com.sg. We appreciate your input and will work to address your concerns promptly.

Thank you for choosing DecorArts. By using our website and services, you agree to abide by these terms and conditions. If you have any questions or require further clarification, please do not hesitate to contact us.

1 Corporation Drive

REVV Enterprise Hub, #07-18,

Singapore 619775

WhatsApp/HP Number: 8028 2876

Email: artandframing@decorart.com.sg

Opening Hours: 8.30am to 6.00pm Mon – Fri